What We Collect and Why We Collect It
When you create an account on aqk99, we collect your name, email address, phone number and the details needed to verify your identity. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we log the transaction reference and wallet number — not your
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full PIN or mobile banking credentials, which stay private between you and your wallet provider. We also collect device information such as your browser type, operating system and IP address so we can keep your session secure across mobile and desktop. If you contact our support
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team, that conversation is stored so we can follow up properly. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those services need to complete your transaction. We retain account data
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for as long as your account remains active, and for a further period as required by applicable law in your eligible region. You can request a copy of the data we hold, ask us to correct it, or ask for deletion by writing to our support
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channel. Availability of all account features depends on local law and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.